Last modified: March 28th, 2017
We provide this overview so that you can better understand the security measures we've put in place to protect the information that you transmit using Mover.
Secure Storage & Transfers
We encrypt the files that you transmit through Mover using the AES-256 standard, which is the same encryption standard used by banks to secure customer data. Encryption for your files is applied as soon we receive them, and we manage the encryption keys.
Mover uses Amazon EC2, Microsoft Azure, Google Cloud Compute, and other custom hosted servers for our server infrastructure. Microsoft, Google, and Amazon store data over several large-scale data centers.
You can find more information about Amazon's security at the Amazon Web Services' website.
You can find more information about Google's security on the Google Cloud Platform website.
If supported, your files are sent between the services you choose and our servers over a secure channel using 256-bit SSL (Secure Sockets Layer) encryption, the standard for secure Internet network connections.
Your Data is Not Retained by Mover
After we have completed transmission of your data between the services you have directed us to use we remove any copies of your data from our servers. We simply facilitate the transfer of your data and we have no interest in, or benefit from, retaining your data.
We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access.
On the rare occasion, Mover employees may access your connections and files only to fix bugs or troubleshoot problems have been identified.
Compliance With Laws and Law Enforcement
How to Add Your Own Layer of Encryption to Mover
Mover applies encryption to your files after they have been uploaded, and we manage the encryption keys. Users who wish to manage their own encryption keys can apply encryption before transmitting files through Mover. Please note that if you encrypt files before transmitting them, some features may not be available.
Where Do I Report Security Concerns?
We take a number of measures to ensure that the data you transmit through Mover is safe and secure. While we're very confident in our technology, we recognize that no system can guarantee data security with 100% certainty. For that reason, we will continue to innovate to make sure that our security measures are state of the art, and we will investigate any and all reported security issues concerning Mover's services or software. For a direct line to our security experts, report security issues to email@example.com.
We will fully credit anybody whose reports lead to the improvement of Mover security.
Last modified: March 28th, 2017
THE INFORMATION WE COLLECT AND STORE
We may collect and store the following information when running the Mover Service:
INFORMATION YOU PROVIDE
When you register an account, we may collect some personal information, such as your name, credit card or other billing information, email address and home or business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts' email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you.
We temporarily collect and store the files you upload, download, or access with the Mover Service (“Files”). Once we have finished moving or manipulating your Files we automatically and permanently delete them from our servers.
When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device's Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.
Using the Service will generate an activity log per transfer, tied only to your account, listing metadata such as file name and file size. These are retained for quality assurance and troubleshooting purposes.
We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.
HOW WE USE PERSONAL INFORMATION
In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications.
We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service's technical administration, to increase our Service's functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. As of the last modified date of this policy, we use Google Analytics, Intercom, and FullStory.
INFORMATION SHARING AND DISCLOSURE
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS; PROTECTION OF MOVER'S RIGHTS
We may disclose to parties outside Mover files stored in Mover and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Mover or its users; or (d) to protect Mover's property rights. If we provide your Mover files to a law enforcement agency as set forth above, we will remove Mover's encryption from the files before providing them to law enforcement. However, Mover will not be able to decrypt any files that you encrypted prior to storing them on Mover.
NON-PRIVATE OR NON-PERSONAL INFORMATION
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.
CHANGING OR DELETING YOUR INFORMATION
If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. Removing personal information, such as part of your billing information or profile, could cause an interruption in service or account suspension. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact firstname.lastname@example.org.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact email@example.com. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview section or contact us at firstname.lastname@example.org.
OUR POLICY TOWARD CHILDREN
Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, they should contact us at email@example.com. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.
10355 Jasper Avenue NW #205
Edmonton, AB, T5J 1Y6
Last modified: March 28th, 2017
This Agreement (the “Agreement”) is between Mover Inc., a Canadian corporation (“Mover”) and the organization agreeing to these terms (“Customer”). This Agreement governs access to and use of the Mover client software (“Software”) and services (together, the “Services” or “Mover”). By signing your contract for the Services or using the Services, you agree to this Agreement as a Customer. If you are agreeing to this Agreement for use of the Services by an organization, you are agreeing to this Agreement on behalf of that organization. You must have the authority to bind that organization to this Agreement, otherwise you must not sign up for the Services.
- Provision of Services. Customer and users of Customer's Services account (“End Users“) may access and use the Services in accordance with this Agreement.
- Facilities and Data Processing. Mover will use, at a minimum, industry standard technical and organizational security measures to transfer, store, and process Customer Data. These measures are designed to protect the integrity of Customer Data and guard against the unauthorized or unlawful access to, use, and processing of Customer Data. Customer agrees that Mover may transfer, store, and process Customer Data in locations other than Customer's country.
- Modifications to the Services. Mover may update the Services from time to time. If Mover changes the Services in a manner that materially reduces their functionality, Mover will inform Customer via the email address associated with the account.
- Software. Some Services allow Customer to download Mover Software which may update automatically. Customer may use the Software only to access the Services. If any component of the Software is offered under an open source license, Mover will make the license available to Customer and the provisions of that license may expressly override some of the terms of this Agreement.
- Compliance. Customer is responsible for use of the Services by its End Users. Customer and its End Users must use the Services in compliance with the Acceptable Use Policy. Customer will obtain from End Users any consent necessary to allow Administrators to engage in the activities described in this Agreement and to allow Mover to provide the Services. Customer will comply with laws and regulations applicable to Customer's use of the Services, if any.
- Customer Administration of the Services. Customer may specify End Users as “Administrators“. Administrators may have the ability to access, disclose, restrict or remove Customer Data in or from Services accounts. Administrators may also have the ability to monitor, restrict, or terminate access to Services accounts. Mover's responsibilities do not extend to the internal management or administration of the Services. Customer is responsible for: (i) maintaining the confidentiality of passwords and Administrator accounts; (ii) managing access to Administrator accounts; and (iii) ensuring that Administrators' use of the Services complies with this Agreement.
- Unauthorized Use & Access. Customer will prevent unauthorized use of the Services by its End Users and terminate any unauthorized use of or access to the Services. The Services are not intended for End Users under the age of 13. Customer will ensure that it does not allow any person under 13 to use the Services. Customer will promptly notify Mover of any unauthorized use of or access to the Services.
- Restricted Uses. Customer will not (i) sell, resell, or lease the Services unless a formal contract exists between Mover and the Customer with the express permission to do so (eg. a Reseller Agreement); (ii) use the Services for activities where use or failure of the Services could lead to physical damage, death, or personal injury; or (iii) reverse engineer the Services, nor attempt nor assist anyone else to do so, unless this restriction is prohibited by law.
- Usage Reporting. Due to technical limitations in Mover, technical limitations in third-party services (such as APIs), and general data reporting limitations in the third-party services Mover connects to, Customer is solely responsible for researching and reconciliating data amounts in source and destination before, during, and after use of the Services. Mover's internal usage reporting and activity logs will be considered the principal source of truth if differences between third-party reporting and Mover usage reporting are found.
- Third Party Requests.
a) “Third Party Request” means a request from a third party for records relating to an End User's use of the Services including information in or from an End User or Customer's Services account. Third Party Requests may include valid search warrants, court orders, or subpoenas, or any other request for which there is written consent from End Users permitting a disclosure.
b) Customer is responsible for responding to Third Party Requests via its own access to information. Customer will seek to obtain information required to respond to Third Party Requests and will contact Mover only if it cannot obtain such information despite diligent efforts.
c) Mover will make commercially reasonable efforts, to the extent allowed by law and by the terms of the Third Party Request, to: (A) promptly notify Customer of Mover's receipt of a Third Party Request; (B) comply with Customer's commercially reasonable requests regarding its efforts to oppose a Third Party Request; and (C) provide Customer with information or tools required for Customer to respond to the Third Party Request (if Customer is otherwise unable to obtain the information). If Customer fails to promptly respond to any Third Party Request, then Mover may, but will not be obligated to do so.
If Customer uses any third-party service (e.g., a service that uses a Mover API) with the Services, (a) Mover will not be responsible for any act or omission of the third party, including the third party's access to or use of Customer Data and (b) Mover does not warrant or support any service provided by the third party.
- Of End User Accounts by Mover. If an End User (i) violates this Agreement or (ii) uses the Services in a manner that Mover reasonably believes will cause it liability, then Mover may request that Customer suspend or terminate the applicable End User account. If Customer fails to promptly suspend or terminate the End User account, then Mover may do so.
- Security Emergencies. Notwithstanding anything in this Agreement, if there is a Security Emergency then Mover may automatically suspend use of the Services. Mover will make commercially reasonable efforts to narrowly tailor the suspension as needed to prevent or terminate the Security Emergency. “Security Emergency” means: (i) use of the Services that do or could disrupt the Services, other customers' use of the Services, or the infrastructure used to provide the Services and (ii) unauthorized third-party access to the Services.
Intellectual Property Rights.
- Reservation of Rights. Except as expressly set forth herein, this Agreement does not grant (i) Mover any Intellectual Property Rights in Customer Data or (ii) Customer any Intellectual Property Rights in the Services or Mover trademarks and brand features. “Intellectual Property Rights” means current and future worldwide rights under patent, copyright, trade secret, trademark, moral rights, and other similar rights.
- Limited Permission. Customer grants Mover only the limited rights that are reasonably necessary for Mover to offer the Services (e.g., hosting Stored Data). This permission also extends to trusted third parties Mover works with to offer the Services (e.g., payment provider used to process payment of fees).
- Suggestions. Mover may, at its discretion and for any purpose, use, modify, and incorporate into its products and services, license and sublicense, any feedback, comments, or suggestions Customer or End Users send Mover or post in Mover's forums without any obligation to Customer.
- Customer List. Mover may include Customer's name in a list of Mover customers on the Mover website or in promotional materials.
Fees & Payment.
- Billing. You can opt to add paid features to your account (turning your account into a "Paid Account"). Mover will automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation. Additional Fees may be assessed and charged based on usage of the Services. Customer is responsible for providing complete and accurate billing and contact information to Mover.
- Fees. Customer will pay, and authorizes Mover to charge using Customer's selected payment method, for all applicable fees. Mover may suspend or terminate the Services if fees are past due.
- Taxes. Customer is responsible for all taxes. Mover will only charge tax when legally required to do so.
- Purchase Orders. If Customer requires the use of a purchase order or purchase order number, Customer (i) must provide the purchase order number at the time of purchase and (ii) agrees that any terms and conditions on a Customer purchase order will not apply to this Agreement and are null and void.
- No Refunds. Customer may elect to cancel their payment plan or Paid Account at any time, at which time outstanding fees may be assessed. All fees are non-refundable except as required by law.
- Downgrades. Your Paid Account will remain in effect until it's cancelled or terminated under these Terms. If you don't pay for your Paid Account on time, Mover reserves the right to suspend it or reduce your account to the free level.
Term & Termination.
- Term. This Agreement will remain in effect from the date of account creation until Customer's account to the Services is terminated, and any subsequent usage of the services.
- Termination for Breach. Either Mover or Customer may terminate this Agreement if: (i) the other party is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice or (ii) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within 90 days.
- Effects of Termination. If this Agreement terminates: (i) the rights granted by Mover to Customer will cease immediately (except as set forth in this section); (ii) Mover may provide Customer access to its account at then-current fees so that Customer may export its Stored Data; and (iii) after a commercially reasonable period of time, Mover may delete any Stored Data relating to Customer's account. The following sections will survive expiration or termination of this Agreement: 2(e) (Third Party Requests), 5 (Intellectual Property Rights), 6 (Fees & Payment), 7(c) (Effects of Termination), 8 (Indemnification), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Disputes), and 12 (Miscellaneous).
- By Customer. Customer will indemnify, defend, and hold harmless Mover from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys' fees) arising out of any claim by a third party against Mover and its affiliates regarding: (i) Customer Data; (ii) Customer's use of the Services in violation of this Agreement; or (iii) End Users' use of the Services in violation of this Agreement.
- By Mover. Mover will indemnify, defend, and hold harmless Customer from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys' fees) arising out of any claim by a third party against Customer to the extent based on an allegation that Mover's technology used to provide the Services to the Customer infringes or misappropriates any copyright, trade secret, U.S. patent, or trademark right of the third party. In no event will Mover have any obligations or liability under this section arising from: (i) use of any Services in a modified form or in combination with materials not furnished by Mover and (ii) any content, information, or data provided by Customer, End Users, or other third parties.
- Possible Infringement. If Mover believes the Services infringe or may be alleged to infringe a third party's Intellectual Property Rights, then Mover may: (i) obtain the right for Customer, at Mover's expense, to continue using the Services; (ii) provide a non-infringing functionally equivalent replacement; or (iii) modify the Services so that they no longer infringe. If Mover does not believe the options described in this section are commercially reasonable then Mover may suspend or terminate Customer's use of the affected Services (with a pro-rata refund of prepaid fees for the Services).
- General. The party seeking indemnification will promptly notify the other party of the claim and cooperate with the other party in defending the claim. The indemnifying party will have full control and authority over the defense, except that: (i) any settlement requiring the party seeking indemnification to admit liability requires prior written consent, not to be unreasonably withheld or delayed and (ii) the other party may join in the defense with its own counsel at its own expense. THE INDEMNITIES ABOVE ARE MOVER AND CUSTOMER'S ONLY REMEDY UNDER THIS AGREEMENT FOR VIOLATION BY THE OTHER PARTY OF A THIRD PARTY'S INTELLECTUAL PROPERTY RIGHTS.
THE SERVICES ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, NEITHER CUSTOMER NOR MOVER AND ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT. CUSTOMER IS RESPONSIBLE FOR MAINTAINING AND BACKING UP ANY STORED DATA.
Limitation of Liability.
- Limitation on Indirect Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR MOVER OR CUSTOMER'S INDEMNIFICATION OBLIGATIONS, NEITHER CUSTOMER NOR MOVER AND ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS WILL BE LIABLE UNDER THIS AGREEMENT FOR (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR (II) LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
- Limitation on Amount of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, MOVER'S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE LESSER OF $100,000 OR THE AMOUNT PAID BY CUSTOMER TO MOVER HEREUNDER DURING THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
- Informal Resolution. Mover wants to address your concerns without resorting to a formal legal case. Before filing a claim, each party agrees to try to resolve the dispute by contacting the other party through the notice procedures in section Miscellaneous(5). If a dispute is not resolved within 30 days of notice, Customer or Mover may bring a formal proceeding.
- Agreement to Arbitrate. Customer and Mover agree to resolve any claims relating to this Agreement or the Services through final and binding arbitration, except as set forth below. The arbitration will be held in Edmonton, Alberta, Canada, or any other location both parties agree to in writing.
- Exception to Agreement to Arbitrate. Either party may bring a lawsuit in the federal or provincial courts of Edmonton, Alberta solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of Intellectual Property Rights without first engaging in the informal dispute notice process described above. Both Customer and Mover consent to venue and personal jurisdiction there.
- NO CLASS ACTIONS. Customer may only resolve disputes with Mover on an individual basis and will not bring a claim in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
- Terms Modification. Mover may revise this Agreement from time to time and the most current version will always be posted on the Mover website. If a revision, in Mover's sole discretion, is material, Mover will notify Customer (by, for example, sending an email to the email address associated with the applicable account). Other revisions may be posted to Mover's blog or terms page, and Customer is responsible for checking such postings regularly. By continuing to access or use the Services after revisions become effective, Customer agrees to be bound by the revised Agreement. If Customer does not agree to the revised Agreement terms, Customer may terminate the Services within 30 days of receiving notice of the change.
- Entire Agreement. This Agreement, including Customer's invoice and order form, constitutes the entire agreement between Customer and Mover with respect to the subject matter of this Agreement and supersedes and replaces any prior or contemporaneous understandings and agreements, whether written or oral, with respect to the subject matter of this Agreement. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order: the invoice, the order form, the Agreement.
- Governing Law. THE AGREEMENT WILL BE GOVERNED BY ALBERTA LAW EXCEPT FOR ITS CONFLICTS OF LAWS PRINCIPLES.
- Severability. Unenforceable provisions will be modified to reflect the parties' intention and only to the extent necessary to make them enforceable, and the remaining provisions of the Agreement will remain in full effect.
- Notice. Notices must be sent via first class, airmail, or overnight courier and are deemed given when received. Notices to Customer may also be sent to the applicable account email address and are deemed given when sent. Notices to Mover must be sent to Mover Inc. 10355 Jasper Avenue NW #205, Edmonton, AB, Canada, T5J 1Y6, with a copy to the Legal Department.
- Waiver. A waiver of any default is not a waiver of any subsequent default.
- Assignment. Customer may not assign or transfer this Agreement or any rights or obligations under this Agreement without the written consent of Mover. Mover may not assign this Agreement without providing notice to Customer, except Mover may assign this Agreement or any rights or obligations under this Agreement to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets without providing notice. Any other attempt to transfer or assign is void.
- No Agency. Mover and Customer are not legal partners or agents, but are independent contractors.
- Force Majeure. Except for payment obligations, neither Mover nor Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the party's reasonable control (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance).
- No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement. Without limiting this section, a Customer's End Users are not third-party beneficiaries to Customer's rights under this Agreement.
Acceptable Use Policy
Last modified: March 28th, 2017
You agree not to misuse the Mover services ("Services") or help anyone else to do so. The following is an inexhaustive framework of acceptable use:
- Creating a Mover account under an email address that is owned by you, or on behalf of an organization you represent, with the express permission and consent to do so.
- Granting Mover working access to third-party service accounts that are owned by you, or the organization you represent, with the express permission and consent to do so.
- Viewing, accessing, migrating, backing up, or copying data that is owned by you, or the organization you represent, with the express permission and consent to do so.
- Migrating, backing up, or copying data between accounts, services, or servers that are owned by you, or the organization you represent, with the express permission and consent to do so.
- Accessing a Mover account that is owned by you, or the organization you represent, with the express permission and consent to do so.
- Any of the above as it applies to the Services or other third-party services, including proprietary and private data such as, but not limited to, Mover activity logs.
- Using the Services as-is without unauthorized modification or manipulation.
Any use of the Services outside of this framework could be considered malicious activity that violates this policy, especially if it infringes upon the legal rights, safety, or privacy of others. Mover reserves the right to enforce and adjudicate this policy.
If at any time you believe this policy has been violated by one of our users, please email us at firstname.lastname@example.org.