Privacy Policy

This is a previous version of our legal terms. This version is posted for archival reference only. To view our current legal terms, visit Legal.

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information. Users can access the Mover service (the “Service”) through our website (mover.io), applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access the Mover Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the Mover Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as “information.”

THE INFORMATION WE COLLECT AND STORE

We may collect and store the following information when running the Mover Service:

INFORMATION YOU PROVIDE

When you register an account, we may collect some personal information, such as your name, credit card or other billing information, email address and home or business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts' email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you.

FILES

We temporarily collect and store the files you upload, download, or access with the Mover Service (“Files”). Once we have finished moving or manipulating your Files we automatically and permanently delete them from our servers.

LOG DATA

When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device's Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.

Using the Service will generate an activity log per transfer, tied only to your account, listing metadata such as file name and file size. These are retained for quality assurance and troubleshooting purposes.

COOKIES

We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.

HOW WE USE PERSONAL INFORMATION

PERSONAL INFORMATION

In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications.

ANALYTICS

We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service's technical administration, to increase our Service's functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. As of the last modified date of this policy, we use Google Analytics, Intercom, and FullStory.

INFORMATION SHARING AND DISCLOSURE

THIRD-PARTY APPLICATIONS

We may share your information with a third party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS; PROTECTION OF MOVER'S RIGHTS

We may disclose to parties outside Mover files stored in Mover and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Mover or its users; or (d) to protect Mover's property rights. If we provide your Mover files to a law enforcement agency as set forth above, we will remove Mover's encryption from the files before providing them to law enforcement. However, Mover will not be able to decrypt any files that you encrypted prior to storing them on Mover.

BUSINESS TRANSFERS

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

NON-PRIVATE OR NON-PERSONAL INFORMATION

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

CHANGING OR DELETING YOUR INFORMATION

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. Removing personal information, such as part of your billing information or profile, could cause an interruption in service or account suspension. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact legal@mover.io.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact legal@mover.io. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

SECURITY

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview section or contact us at legal@mover.io.

OUR POLICY TOWARD CHILDREN

Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, they should contact us at legal@mover.io. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

GOOGLE SCOPES

https://www.googleapis.com/auth/drive - View and manage the files in your Google Drive.
Mover Uses this scope to list and create folders, and download and upload files. We only use this data to facilitate migrations into and out of Google, and we never keep any information.
https://www.googleapis.com/auth/admin.directory.group - View and manage the provisioning of groups on your domain.
Mover uses this scope to list and create groups when needed for permissions. We only use this data to facilitate migrations into and out of Google, and we never keep any information.
https://www.googleapis.com/auth/admin.directory.user.readonly - View users on your domain.
Mover uses this scope to get a listing of all users when preparing a migration. We only use this data to facilitate migrations into and out of Google, and we never keep any information.
https://www.googleapis.com/auth/admin.reports.usage.readonly - View usage reports for your G Suite domain.
Mover users the usage report to get a total count of users on the domain. We only use this data to facilitate migrations into and out of Google, and we never keep any information.
https://www.googleapis.com/auth/admin.directory.domain.readonly - Used to identify all the domains that the google account has access to. We use this information to help identify internal and external domain access on team drives.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at legal@mover.io or at:

10355 Jasper Avenue NW #205
Edmonton, AB, T5J 1Y6

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email) and we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.